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FAQ If your question isn't answered below, please e-mail AutoWindow and ask!

Q: Hey weren't you called "volkswindow" before? What gives?

A: Yes, but we picked a new name as we began to support different makes of car - AutoWindow has expanded beyond just Volkswagens. Our new name reflects the variety of new products we support over a wider range of brands.

Q: Does AutoWindow work with my car?

A: AutoWindow is an aftermarket product designed specifically for Volkswagen built cars, including: New Beetle, 1998+ Passat, 1999.5+ Jetta / Bora, and Golf / Mk4 and 2000+ SEAT Leon, and 1998+ SKODA Superb, Octavia. (Stay tuned for new arrivals!) The car must have electric windows and door locks with remote entry system. Optional sunroof is supported on all models. Folding exterior mirrors are supported with Reflex model.

Q: Do I have to carry another remote to operate the windows?

A: No other remote is needed. AutoWindow works using your existing car remote. AutoWindow attaches to the car's remote entry system and reads signals to performs new actions.

Q: How will my existing remote work - with no window buttons on it!?

A: Yes. AutoWindow commands use the LOCK and UNLOCK buttons on your remote in new sequences and ways. You can also do AutoWindow commands using the key in a door lock by turning the key to lock and unlock in these same sequences. Some AutoWindow functions are sensor-driven and require no direct remote input once the functions are enabled.

Q: Does my existing remote need to be modified or re-coded by the dealer?

A: No modification or re-coding of the remote required. No dealer visit. AutoWindow is immediately usable after you install it.

Q: Will a replacement remote transmitter work with AutoWindow?

A: Yes. A replacement remote must be properly trained to your vehicle (see vehicle manual) and then it can also work with AutoWindow. Only the remotes that match your vehicle will work for AutoWindow commands.

Q: How far away from the car do AutoWindow commands work?

A: No different than your existing remote. AutoWindow commands work in the same range as normal LOCK and UNLOCK actions. It won't extend or reduce transmission distances nor does AutoWindow affect reception quality of existing remotes. AutoWindow Cool+ temperature control features can be working while you are away from the car.

Q: Does AutoWindow affect normal use of remote entry system?

A: AutoWindow is design to allow LOCK, UNLOCK, TRUNK/HATCH, and ALARM/PANIC buttons to continue to do their normal function. AutoWindow listens to the LOCK and UNLOCK signals to performing window commands. You can modify AutoWindow commands using SETUP but this does not modify normal remote entry functions of the car.

Q: May I open/close individual windows using the remote?

A: No. All windows respond equally to AutoWindow commands. You cannot command individual windows from the remote.

Q: Will AutoWindow work with a sunroof?

A: Yes, AutoWindow will close but not open the sunroof. CLOSE and VENT commands both close it unless STOP is used. The sunroof closes after all windows are closed. Sunroof won't open with remote control - the OPEN command leaves the sunroof where it is.

Q: How much does VENT open the windows?

A: Venting is adjustable from about 1" to 3" gap. Actual size varies per vehicle and there may be small differences per window on the car but this is normal. Rear windows always vent less than front windows because of a gear differences. The sunroof doesn't VENT at all - it will stay shut during all venting activity.

Q: Where does AutoWindow go in my car?

A: The main AutoWindow module installs inside the driver's door. Access is gained by removing the interior door panel. (Upgrading speakers or front window tinting are excellent opportunities for installing AutoWindow since the door panels will already be off for those jobs.) Some models come with other pieces for installing at the fuse panel, door panel, or windshield for specific features.

Q: How easy is it to install AutoWindow for a newbie?

A: Allow 2 to 4 hours (model depending) to complete the installation using common tools. Detailed instructions walk you through door panel removal and module wiring with color code charts for your car. Quality automotive wire taps are included to make quick and reliable electrical connections without the need for soldering car wires. An Installation Wizard and status LED on the AutoWindow module will confirm each wire as it is attached to the car. This makes for trouble-free installation and will help pinpoint any problem so it can be corrected before continuing with the install.

Q: Can I suspend AutoWindow if I don't want commands on my remote?

A: Yes. AutoWindow SETUP programming allows you to disable all window commands in less than a minute using just two button presses on the remote. The same process is used later to enable commands again. There is no need to access the module or change any wiring to suspend AutoWindow. Disabling AutoWindow returns the car to stock LOCK and UNLOCK operation from the remote.

Q: Does AutoWindow work with a car having an alarm?

A: AutoWindow reads the remote entry and security systems of the car in order to operate. Some European cars do not have factory alarms installed but the necessary wiring harness is available for AutoWindow to work. If your car does not have a blinking alarm LED on the driver's door we recommend contacting support for instructions to add an LED for optimal operation of AutoWindow.

Q: Can a dealer garage "VAG tool" find, modify, or disable AutoWindow?

A: No, AutoWindow is transparent to servicing tools. Its memory cannot be accessed or erased by dealer tools. The only way AutoWindow can be changed is by programming from the remote or key belonging to the car. Since AutoWindow's presence is not obvious to technicians please inform them of its function and/or disable AutoWindow while vehicle is in for service.

Q: Do I need the "Climatronic" option for THERMO-CYCLE to work?

A: No, the heat sensor inside all AutoWindow Cool+ models is all that is needed for temperature control features to work. This sensor is self contained and does not attach to anything else in the car.

Q: Will Temperature Control or VENT close windows automatically if it rains?

A: Cool+ and Classic models equipped with the Rain Sense option will close windows that have been vented by AutoWindow if it rains on the windshield where the sensor is mounted. We recommend mounting the sensor high and center in a clear glass area on the windshield.

Q: Can I use my existing Rain Tracker's rain sensor and avoid having to mount another rain sensor for AutoWindow?

A: Yes, but a special connector is required to adapt your Rain Tracker to AutoWindow so both can use the same sensor. Please email AutoWindow before ordering if you need to do this.

Q: Can I use my car's OEM rain sensor already mounted in the rear view mirror that controls wipers?

A: No, AutoWindow requires the better quality OEDES Rain Sensor for its Rain Sense option. This sensor is included in your package when this option is purchased.

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