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Support and warranty for AutoWindow and volkswindow honored here.
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Return materials instructions: Failure to follow these instructions will result in your claim being rejected,
and/or your package will be "returned to sender". For warranty work, refund claims, service, or repair after warranty use regular post (mail) for returning units or parts to AutoWindow. Do not use courier service or delivery confirmation without making prior arrangements. Customs / Duty / Export / Import / Broker documents with the package must be marked with the following information: description "electronic
parts", include words "Return to Manufacturer for Repair",
country of original manufacture is "Canada", declared value of
"$1 CAD" (one dollar Canadian funds). Shipping and handling costs
will not refunded and do not form of any part of a claim. Any import fees,
duty or taxes levied on your package due to failure of following these
instructions will be deducted from the claim, or charged back to you, and/or
the claim may be rejected.
Repairs: A cost estimate will be sent using e-mail to the address you provide for confirmation before making repairs. Warranty replacement, repair, parts and service are all no-charge. Payment will be required for servicing off-warranty goods, and for return shipping for all goods: $5 regular post or $8 expressPost / airmail. Use PayPal "websales@autowindow.com"
for repair and shipping costs. Not responsible for goods unclaimed after
30 days from notice of estimate. Allow six to eight weeks for repairs,
replacement, returned units, or credit to be processed. Use the following address for shipping:
AutoWindow (attn: Warranty / Repair)
PO Box 57252, Eastgate Retail Outlet
2020 Sherwood Drive
Sherwood Park, AB
T8A 5L7 CANADA